Refund

RV Trailer Tractor makes every effort to ensure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 30 calendar days from the delivery of the item.


This warranty does not apply to damage due to directly or indirectly, misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear, and tear, or lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special, or consequential damages arising from the use of our product.


Things to Know:

  • A customer cannot request a refund for customized items.
  • A customer cannot request a refund for items with free gifts.
  • A customer cannot request a refund if:
    • The package is currently in transit to his/her mailing address according to the courier’s tracking information.
    • Item/s are delivered to the wrong address due to the customer’s fault.
    • Item/s are delivered back to the “Post Office” due to the customer's address being unable to be located. 

NOTE: 30-day Money back guarantee does not apply for the above cases.


WHAT IS YOUR REFUND POLICY?

  • We will process a refund for all eligible items excluding the shipping & handling fee ( import fee included if applicable) and a $7.95 restocking fee for each item purchased. The rest will be refunded if canceled.
  • Refunds once approved will be processed and a credit will automatically be applied to your credit card or original forms of payment, within 3-5 business days depending on your bank’s turnaround time.
  • Late or missing refunds (if applicable)
    • If you haven’t received a refund yet, first check your bank account
    • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of these and you still have not received your refund yet, please contact us at support@rvtrailertractor.com.

NOTE:

  • A customer cannot request a refund if:
    • The package is currently in transit to his/her mailing address according to the courier’s tracking information.
    • Item/s are delivered to the wrong address
    • Item/s are delivered back to the “Post Office” due to the customer's address being unable to be located. 


WHAT IF MY ITEM IS LOST OR STOLEN?

  • We are not responsible for lost/stolen packages. As long as our courier’s tracker indicates that the parcel has been delivered to the mailing address you’ve provided, including the mailbox or front desk in case of absence at the time of delivery, a customer cannot request a refund or new arrangement for the lost/stolen parcel.
  • If you mistakenly provided wrong or incomplete address information, you may contact our support team within 24 hours to correct or update your information otherwise you will be held responsible for the fees incurred for having the items returned back to our warehouse.  You will be charged a handling & restocking fee of $7.95
  • We are not responsible for any damages or injuries that customers might incur while using our products and upon purchasing our products, you accept and understand these conditions.

WHAT IF I PROVIDED THE WRONG ADDRESS?

  • Updating of address is only allowed within 24 hrs. from the date you’ve placed your order. You may contact us via support@rvtrailertractor.com to request such changes.
  • Failing to update the address within 24 hours is considered a final order.
  • A customer cannot request a refund if:
  1. The package is currently in transit to his/her mailing address according to the courier’s tracking information.
  2. Item/s are delivered to the wrong address.
  3. Item/s are delivered back to the “Post Office” due to the customer's address being unable to be located. 

NOTE:

All items returned to us can be reshipped with a 25% fee for the following reasons:

  • Returned to Sender Status due to;
    • No secure place to leave the item/s
    • A customer provided an incorrect shipping address
  • A customer missed the schedule of delivery or was not able to pick up the item/s in the Post Office.

For any other inquiries, please do not hesitate to contact us at support@rvtrailertractor.com.