Return & Refund Policy

 

WHAT IS YOUR RETURN POLICY?
We do not accept returns to damage due directly or indirectly to misuse, abuse, negligence, accidents, repairs, or alterations outside our facilities, criminal activity, improper installation, normal wear, and tear, or lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special, or consequential damages arising from the use of our product.

Customers must send us an email with necessary information including photos or videos to support the claim if he/she wishes to return a product.
We process refunds on returned items for the following conditions and requirements:

Authorized Returns:

• Unused item
• Unopened
• Items on its original packaging
• Contact customer support through this link or shoot an email at  support@rvtrailertractor.com prior to returning the item.
• Send the returned item to the correct address specified by customer service support. Items can be returned within 30 calendar days from the date of delivery.

NOTE: Items cannot be refunded or replaced for returns due to “Item Does not fit/Not Compatible” since all sales are final and Sold as Advertised.

Our product page has complete information about the FAQ's, product specifications, and instructions. Please feel free to contact our customer support for questions about the product.

Instruction for Returning an Item:

• All eligible items for returns are accepted within the return period (30 calendar days from the delivery date), and the shipping fee will be shouldered by the buyer

1. Contact customer support through this link or shoot an email at  support@rvtrailertractor.com. Be prepared to provide your order number and a brief description of the reason for the return.
2. Our team will provide you a Return Label/ Return Merchandise Authorization or RMA number that will only be sent to the official return address within 30 days from the date of delivery. Your claim will be forfeited if you fail to return the item on the given timeline.
3. Customers are required to send a Postage receipt containing the following details:

• Date shipped
• Full Name
• Tracking Number
• Package Weight 

NOTE:

• We also may require verification of information prior to acceptance.
• You will be responsible for the return postage and shipping, handling & restocking fee of $7.95 based on the item cost for each item purchased.
• Refunds will only be processed once returned packages are completely inspected by our Returns Team once validated that the package is unopened and unused.
• Refunds will NOT be processed if the package is proven open.
• The refund price is the item price minus the shipping, handling & restocking fee of $7.95 based on the item cost for each item purchased.
• If approved, you will then receive the refund amount within 3-5 business days depending on your bank's turnaround time.
• All items returned to us can be reshipped with a 25% fee for the following reasons:
• Returned to Sender Status due to;
• No secure place to leave the item/s
• A customer provided an incorrect shipping address
• A customer missed the schedule of delivery or was not able to pick up the item/s in the Post Office.

WHAT IS YOUR CANCELLATION POLICY?

Cancellation of order is allowed within 24 hrs. from the date of purchase.  After that time, the cancellation will no longer be entertained, and sales are considered final. You may contact us via support@rvtrailertractor.com should you have further questions. Be prepared to provide your order number and a brief description of the reason for cancellation.

NOTE:

• You will be charged a cancellation fee of $7.95.

 

WHAT IF THE ITEM IS DAMAGED OR DEFECTIVE?
We always ensure that we provide the best quality product. In a special case where the item is damaged or defective for some reason (please see below qualifications) we assure you that we will provide a replacement given that you contact us within 7 calendar days from the day the item was delivered. All exchange requests should be made via email at  support@rvtrailertractor.com

Our team will have to check the item and provide technical assistance via email or call. Since we pride ourselves on the quality of our products, we will ensure that technical support and inspection will be done first before any exchange approval. Once approved we will send you a prepaid return label and the item should be shipped within 7 days. Your claim forfeited if you fail to return the item on the given timeline.

We highly discourage you from sending the item without further notice as it may cause delays or unnecessary charges.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your return request. Once approved, then a replacement will be processed.

Once approved, then a replacement will be processed.
Valid Reasons for Replacement:

1. Damaged when arrived
2. Damaged or defective item ( should not be due to the item being misused )  within 7 calendar days from the date of delivery- We will ask specific questions to check the status of the item and request proof of evidence such as photos and videos for validation purposes.

 

CAN I GET A REFUND?
Yes within 30 calendar days from the delivery date subject to our Refund Policy.

Things to Know:

• A customer cannot request a refund for customized items.
• A customer cannot request a refund for items with free gifts.
• A customer cannot request a refund if:
• The package is currently in transit to his/her mailing address according to the courier’s tracking information.
• Item/s are delivered to the wrong address due to the customer’s fault.
• Item/s are delivered back to the “Post Office” due to the customer's address being unable to be located. 

NOTE: 30-day Money back guarantee does not apply for the above cases.

WHAT IS YOUR REFUND POLICY?

• We will process a refund for all eligible items excluding the shipping & handling fee ( import fee included if applicable) and a $7.95 restocking fee for each item purchased. The rest will be refunded if canceled.
• Refunds once approved will be processed and a credit will automatically be applied to your credit card or original forms of payment, within 3-5 business days depending on your bank’s turnaround time.
• Late or missing refunds (if applicable)
• If you haven’t received a refund yet, first check your bank account
• Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of these and you still have not received your refund yet, please contact us at support@rvtrailertractor.com.

NOTE:

• A customer cannot request a refund if:
• The package is currently in transit to his/her mailing address according to the courier’s tracking information.
• Item/s are delivered to the wrong address
• Item/s are delivered back to the “Post Office” due to the customer's address being unable to be located. 

WHAT IF MY ITEM IS LOST OR STOLEN?

• We are not responsible for lost/stolen packages. As long as our courier’s tracker indicates that the parcel has been delivered to the mailing address you’ve provided, including the mailbox or front desk in case of absence at the time of delivery, a customer cannot request a refund or new arrangement for the lost/stolen parcel.
• If you mistakenly provided wrong or incomplete address information, you may contact our support team within 24 hours to correct or update your information otherwise you will be held responsible for the fees incurred for having the items returned back to our warehouse.  You will be charged a handling & restocking fee of $7.95
• We are not responsible for any damages or injuries that customers might incur while using our products and upon purchasing our products, you accept and understand these conditions.

 

WHAT IF I PROVIDED THE WRONG ADDRESS?

• Updating of address is only allowed within 24 hrs. from the date you’ve placed your order. You may contact us via support@rvtrailertractor.com to request such changes.
• Failing to update the address within 24 hours is considered a final order.
• A customer cannot request a refund if:

1. The package is currently in transit to his/her mailing address according to the courier’s tracking information.
2. Item/s are delivered to the wrong address.
3. Item/s are delivered back to the “Post Office” due to the customer's address being unable to be located. 

NOTE:

All items returned to us can be reshipped with a 25% fee for the following reasons:

• Returned to Sender Status due to;
• No secure place to leave the item/s
• A customer provided an incorrect shipping address
• A customer missed the schedule of delivery or was not able to pick up the item/s in the Post Office.

 

For any other inquiries, please do not hesitate to contact us at support@rvtrailertractor.com.